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COVID-19 FAQ

Please find all important information on training at AURUM after the Corona Virus Lockdown of 2020 here. Please also note our current hygiene & safety concept

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When can I start training again?

  • ‍From April 27th we were allowed to open our locations again and you are free to book your next training session via app, web and phone as usual.
  • St. Gallen opened on June 15th and Zug will open as planned on July 15th. The lockdown delayed our efforts by 6 weeks, thank you for your patience and understanding.
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What else should I consider?

Please arrive on time.

  • If you are more than 5 minutes late and there is subsequent appointment within the next 20 minutes we cannot conduct your training. So please be on time.
  • If you meet another customer prior to or after your training please make sure to keep a distance of at least 2 meters
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How long is my subscription paused?

  • Subscriptions were paused for another week until April 27. All existing memberships have been extended for 42 days.
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Can I train together with my life partner (partner training)?

Yes, partner trainings are possible again. But please make sure to always keep a distance of 2 meters to customers you may meet prior or after your training.

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Can I be a member for only one month?

Times are uncertain, we understand that. Our offer for new customers is CHF 275 a month terminable every month for the first three months. Our two trial trainings are still free.

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Which safety and hygiene measures are taken in the studio?

  • Disinfectants are ready. Please use it before and after your training
  • Distance of 2 meters to other customers
  • Protective masks for our trainers; if you want to wear one, please feel free. However, tests have shown that breathing is difficult with the most strenuous exercises.
  • Towels: You do not need to bring your own towel. We provide clean towels for every training.
  • Water: Please bring your own water for the time being.
  • Showers are open again.
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How are you protected with us during the training?

  • For everyone who doesn't know us: The AURUM High Intensity 6 minutes workout is carried out on two fully automatic strength training devices and does not need physical contact. Therefor we will provide less guidance with physical contact for the time being. Howerver our trainer will still do so if needed. Our coaches make sure that their hands are clean and desinfected after each workout.
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Do I have to wear a mask during training?

If you like, but our tests have shown that it is difficult to get enough air during training.

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What do I have to bring to the training?

For safety and hygiene reasons, we ask you to bring your own water bottle.

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Who will be in the studio during my appointment?

You, maybe your friend or partner, if you come for a parnter training, and your personal trainer. No other AURUM employees will be present in the studio.

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Can I bring another person to the appointment?

Yes.

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I want to recommend the training to a friend.

Your friends can easily and at any time book a trial training online or via app. During business hours you can also call us directly in one of the desired studios .

We have created a practical monthly intro offer. Test 2x free and then 275 a month and monthly cancel the first three months.

Download the AURUM app

Or search for "Aurum Fitness" in the Apple App Store or on Google Play.

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